Shipping & Returns
We strive to deliver your beautiful jewellery pieces as quickly and safely as possible. Please review our shipping and returns policy below to understand how we handle your orders.
Shipping Policy
Processing Time
All orders are processed and shipped within 1-3 business days after payment confirmation.
Business days exclude weekends and public holidays.
Shipping Methods
We partner with trusted courier services to ensure your order reaches you safely and on time.
You will receive a tracking number via email or SMS once your order is shipped.
Delivery Time
Delivery times vary depending on your location. Typically, orders are delivered within 5-7 business days across India.
Delays due to unforeseen circumstances (e.g., weather, customs, or courier delays) are beyond our control, but we’ll keep you updated.
Shipping Charges
We offer free shipping on all orders, regardless of total order value.
International Shipping
Currently, we only ship within India. Stay tuned for updates on international shipping!
Returns Policy
Eligibility for Returns
Returns are only accepted if the product is defective (e.g., damaged, broken, or not as described).
To initiate a return, you must provide a video of the unboxing process showing the defect. This helps us understand the issue and improve our processes.
Non-Returnable Items
Returns are not accepted for reasons such as change of mind or wrong colour/product selection.
Return Process
Contact us within 2 days of receiving your order at hello@suramyah.in with your order number, details of the defect, and the unboxing video.
Once your return request is approved, we will provide instructions for returning the product.
Refunds or Replacements
If the defect is verified, we will offer a full refund or a replacement, depending on your preference.
Refunds will be processed to the original payment method within 7-10 business days upon successful inspection of the returned product at the Suramyah Warehouse.
Return Shipping Costs
For defective items, we will cover the return shipping costs. Please wait for our approval before returning the product.